A great stay is fast, smooth and safe. HyperDecode reads your existing cameras to catch check-in queues before they form, show how amenities are really used, and watch for security issues — so guests feel looked after and the property stays protected.
Check-in queues form the moment a group arrives, souring the first impression that drives reviews.
Operators lack real data on how lobbies, restaurants, pools and gyms are actually used.
Security must cover guest floors, back-of-house and entrances without intruding on the guest experience.
Service response times and F&B turnover are hard to measure objectively.
Safety hazards and crowd density at events need to be managed proactively.
Each capability targets a specific problem, on the cameras you already run.
A queue at check-in is the first thing an arriving guest experiences.
Detects queue build-up at the front desk and alerts staff to open another position before waits damage the arrival experience.
Protect first impressions and the reviews that follow.
You can’t optimise or staff amenities you can’t measure.
Provides anonymous occupancy and usage patterns for lobbies, restaurants, pools, gyms and event spaces.
Right-size staffing and hours, and spot upsell and layout opportunities.
Guest floors and back-of-house must stay secure without a heavy presence.
Detects unauthorised access to guest floors and restricted areas, loitering and unusual activity, alerting security discreetly.
Keep guests and assets safe while preserving a welcoming feel.
Service lapses and slow table turnover are noticed anecdotally, if at all.
Measures response times and table turnover in F&B areas to surface service bottlenecks.
Improve service consistency and revenue per cover.
Spills, hazards and crowding at events create real risk.
Detects slip-and-trip hazards and monitors crowd density at events so staff can act before problems occur.
Protect guests and reduce liability at busy moments.
Shorter waits and smoother arrivals lift satisfaction and ratings.
Match team coverage to real guest flow across lobby, F&B and amenities.
Protect the property without an intrusive presence in guest areas.
HyperDecode is software that runs on your existing CCTV — no rip-and-replace, no new hardware to buy or install. Point it at the feeds you already record and start turning them into intelligence.
No. Experience analytics like queue and occupancy are anonymous — they measure flow and counts, not identities — so you improve service without intruding on guests.
Yes. HyperDecode runs on the CCTV already covering your lobby, corridors, amenities and entrances, so there’s no hardware project to get started.
Yes. Analytics can be aggregated across properties to benchmark experience and security and share best practice across the group.
Front-office and operations teams use the experience and staffing insights, while security and facilities teams use the safety and access alerts — all from the same cameras.
Book a demo to see hospitality experience and security analytics together.