Know what's happening in every store. Improve what matters.
Turn your existing CCTV cameras into actionable insights that increase sales, improve store operations, reduce losses, optimize workforce productivity and enhance customer experience, footfall, queues and loss prevention included. No new hardware.
Every store has cameras. Very few deliver business insights.
Retailers invest heavily in CCTV, POS, ERP and workforce tools. Yet the questions that actually decide store performance still go unanswered.
HyperDecode turns everyday store activity into measurable insights, so teams make faster, better-informed decisions.
The cameras recorded every one of these weeks. Nothing in the footage explains which of the questions above is causing the drop.
From camera feed to decision in under a minute
Watch the same store footage become footfall, queues, conversion and live alerts.
One platform. Every store. Complete visibility.
Turn the footage you already record into decisions for every store.
Executive dashboards
Every location on one screen: footfall, conversion, queues and alerts, rolled up for head office and broken down per store.
Customer insights
Footfall, dwell time and conversion for every store, hour and zone.
Busiest 5PM · 210 visitors
Store operations
Cleaning and SOP checks, checkout monitoring and department coverage through the day.
Queue monitoring
Live queue length and wait time, with alerts before shoppers walk.
Peak 15 in queue · ~10 min wait
Employee performance
Customer-to-staff ratio against ideal bands, plus on-floor versus non-floor time per shift.
Shaded band = ideal 8–15:1
Store compliance
Opening and closing compared against configured times, with the deviation flagged.
Opening +10 min late · closing on time
Loss prevention
Shrinkage and suspicious activity flagged at the shelf and till.
Alerts & reports
Unattended counters, long queues, overcrowding, after-hours presence and restricted-area breaches, each with a live stream to jump to.
Open alerts today
Visitor demographics
Gender split, age band, and new versus returning visitors, per store and per zone.
Cross-store customer view
Recognise returning shoppers across locations using pseudonymous IDs, never names or faces.
Live in four steps
No new cameras, no rip-and-replace. HyperDecode works with the CCTV you already run.
- 1
Connect your existing cameras
Point HyperDecode at the CCTV feeds you already run. No new hardware, no rewiring, just the streams you have today.
- 2
AI analyzes every feed
Our models watch each camera in real time for footfall, queues, dwell time, and loss-prevention signals, on-prem or in the cloud.
- 3
Get alerts & dashboards
Your team gets live alerts when something needs attention and dashboards that compare performance across every store.
- 4
Improve sales & operations
Act on what the data shows: fix the bottlenecks, staff to real demand, and hold every store to the same standard.
Solutions for every retail function
From the front door to the checkout, turn every camera into a source of decisions.
See how shoppers actually move through your store
Know how many people enter, who they are, where they go, and what holds their attention.
- Visitor counts by store, hour and entrance
- Customer journey and zone-by-zone dwell time
- Gender split, age band, new versus returning
- Promotion engagement and peak-hour trends
ShopperDwell 2m 10sIllustrative overlay showing the signals HyperDecode extracts from a camera feed.
From the pavement outside to the checkout
Follow the whole journey, including the shoppers who walked past and never came in, which POS data alone can never show you.
- Capture rate: passers-by who actually come inside
- Engaged visitors who spend real time in store
- Trial and fitting-room activity
- Drop-off at every stage, so you know where you lose them
- Visitors1,920100%61% continue to engaged >5 min
- Engaged >5 min1,17060.9%41% continue to trials
- Trials48525.3%64% continue to checkout
- Checkout31216.3%
Hold every store to the same standard, every day
Verify that stores open on time, stay clean, and keep departments covered, without waiting for a regional visit.
- Opening and closing checked against configured times
- Cleaning and SOP compliance checks
- Checkout monitoring and department coverage
- SLA compliance and exception reports
Staff presentCheckout · 1 waitingIllustrative overlay showing the signals HyperDecode extracts from a camera feed.
Catch shrinkage while it is still happening
Flag suspicious activity at the shelf and the till in real time, with an evidence clip attached to every alert.
- Suspicious-behaviour flags at shelf and till
- Unauthorized access and high-risk zone monitoring
- Non-scan and sweethearting detection
- Incident investigation with evidence clips
Restricted-area breachAfter-hours presenceIllustrative overlay showing the signals HyperDecode extracts from a camera feed.
Compare every location on the same footing
Benchmark stores and regions against each other so head office knows where to intervene first.
- Store benchmarking and regional comparison
- Executive dashboards across the estate
- Customers who shop more than one location
- Daily reports and operational scorecards
The same platform also works across other industries
Improve every stage of store performance
The same feeds, read five different ways.
Increase sales
Discover where customers engage, hesitate, and leave without purchasing.
Improve operations
Ensure every store follows the same operational standards every day.
Enhance customer experience
Reduce wait times, improve service levels, and create smoother shopping experiences.
Reduce losses
Identify operational risks, security incidents, and shrinkage before they impact profitability.
Optimize workforce
Help teams spend more time serving customers and less time on inefficient processes.
Built for every retail format
Scroll through the formats we are built to support.
Built for every retail team
One source of truth, read differently by each team that depends on it.
Why retailers choose HyperDecode
Retail-specific analytics on the infrastructure you already own.
Uses existing CCTV
No new hardware, no rip-and-replace.
Purpose-built for retail
Retail metrics, not generic surveillance.
Real-time alerts
Act during the shift, not after it.
Enterprise ready
Built for estates, roles and permissions.
Multi-store visibility
Every location on one screen.
Actionable dashboards
Decisions, not raw footage.
Rapid deployment
Connect feeds and start measuring.
Privacy-aware analytics
On-prem option, privacy-first by design.
How retail teams put HyperDecode to work
Illustrative examples of the platform in action, not customer results.
Multi-store footfall
The challenge
A chain can see total sales per store but has no consistent way to know how many people actually walked in, or how many of them bought.
How HyperDecode helps
HyperDecode counts footfall and conversion per location from the existing cameras, so head office can compare stores on the same footing.
The intended outcome
The goal: quickly spot underperforming stores and understand whether it's a traffic problem or a conversion problem.
Checkout queues
The challenge
At peak hours, checkout lines build up faster than staff notice, and some shoppers abandon full baskets and leave.
How HyperDecode helps
Real-time queue-length and wait-time alerts notify the floor manager the moment a line crosses a threshold.
The intended outcome
The goal: open another till before customers walk out, protecting sales during the busiest periods.
Loss prevention
The challenge
Shrinkage is often discovered days later during stock counts, long after anything can be done about it.
How HyperDecode helps
HyperDecode flags suspicious activity at the shelf and till in real time and attaches an evidence clip to each alert.
The intended outcome
The goal: let loss-prevention teams intervene as incidents happen instead of reconstructing them after the fact.
Read before you buy
How retailers are turning store footage into decisions.
Every store has data. Few retailers know how to use it.
Stop relying on assumptions and manual audits. Gain real-time visibility into customer behaviour, store operations, workforce productivity and operational performance, all from the cameras you already have.